Case Manager

Ferry Health

USA

Ferry is fixing the way people navigate healthcare. Today, patients and medical staff waste countless hours on the phone, struggling through complex insurance policies and outdated scheduling systems. Leading hospitals, insurers, and digital health companies deploy Ferry's AI platform to solve this problem for their patients. We offer an SMS-based concierge service that helps patients find and book the care they need — at no cost to them. We’re looking for ambitious, detail-oriented Case Managers to join our small but mighty team and support patients on their journey through the healthcare system. In this high growth role, a case manager will help patients access care, all while shaping our operational workflows and AI-powered product. What you’ll do Guide patients through our care workflows with empathy and efficiency. Manage tasks such as appointment scheduling, provider communication, insurance verifications, and patient follow-ups. Use various internal and external tools like CRMs, databases, and scheduling platforms to track patient progress and case statuses. Communicate with patients, practices, and providers via SMS, phone, and email — delivering a warm and supportive exper

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