Customer Support Representative

AssetWatch

Canada, USA

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. What You'll Do: Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams. Willingness to pick up the phone and dial customers within short notice to address issues before they grow in scope Build a strong, trusting relationship with all customer and internal stakeholders through fluid and timely communication Identify opportunities to proactively add

Requisitos

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

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Info
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Info

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