Product Support Representative

Dropbox

Ireland

In this role, you will provide exceptional support for Dropbox Sign and DocSend! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Responsibilities Deliver technical support for Dropbox product based issues via email and occasionally phone Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores Communicate customer reported issues internally and triage them to the correct team Document recurring issues to support product quality programs, product development, and to maintain agent resources Drive projects that systematically improve customer experience in alignment with CX strategy

Requisitos

2+ years of work experience in a technical support and customer facing role You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS You have a proven track record of driving cross-functional projects from ideation to delivery while optimizing existing processes and frameworks You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways

Ref. B0HUA

Info
-- / --
Info

Arrastra un PDF aquí, pega una URL o toca para seleccionar un archivo