Support Engineer

Canonical

London, England

Accelerate your technical career by joining Canonical in a high-impact, multi-disciplinary role. You'll be working from our London office, which hosts our events, customer demos and visitors, in an event space with professional live video, audio and streaming equipment. You'll wear three hats: Linux and cloud support engineer, owner of the office's technical infrastructure, and one of the people running the live production at our events. You'll own your cases from first contact to resolution, bringing in colleagues or senior engineers when needed, and you'll keep the technology running when it matters most, with people watching. Office technology: Own the technical state of the London office (network, devices, meeting spaces, AV), including onboarding new colleagues, and know how it all fits together. Live events: Run the technology for events and customer demos, from set-up and live operation through to tear-down, and coordinate external crew for larger events. Customer support: Own your cases end to end, working with customers by ticket, remote session and live conversation, and with engineering teams to turn code fixes into customer outcomes. Set clear expectations and keep your

Requisitos

While professional broadcast or AV experience is not required, a strong technical curiosity for audio/video systems and the composure to manage live, high-stakes environments are a must. Understand the Ubuntu lifecycle.

Ref. 7WIBO

Info
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Info

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