Operations Manager

TripActions

USA

The Operations team works at the intersection of the most important issues facing the Global Operations & Service team. The Operations team works closely with senior leadership and cross functionally shaping and driving strategic, operational, and organizational improvements across the team such as: Alignment to Global Service strategy and implementation of change, which embraces localisation Being the critical interface with R&D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience. Collaboration with front, mid, back office teams to drive the true TMC experience for customers Driving customer insights to deliver improvements in quality, learning and product roadmap Ownership of agent tooling to establish a world class consultant and customer experience. Consultant and Agent advocate and champion Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments. What You’ll Do

Ref. BO3M7

Info
-- / --
Info

Arrastra un PDF aquí, pega una URL o toca para seleccionar un archivo