Bilingual Technical Customer Support, Ring, Ring

Amazon.com

USA

At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity.Key job responsibilitiesProvide prompt, efficient, detailed service by engaging directly with Ring's customersServe as a voice and advocate for customers when concerns are surfacedWork with customers to understand how they use Ring products to resolve their issues and maximize their investmentsAct as an advocate for customers by reporting and addressing observed areas for improvementActively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experienceAssist with customer communication and troubleshooting during Ring product l

Requisitos

The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence.

Ref. LSG5F

Info
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Info

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