Senior Manager of Customer Onboarding

Enumerate

USA

Enumerate is looking for a Senior Manager of Customer Onboarding to join our team! The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives software adoption, customer competence with new digital workflows, and — above all — payments utilization. Responsibilities: Build and lead a high-performing team of onboarding managers — set clear expectations, coach to the top of each person's range, and develop them into consistent performers. Own the end-to-end onboarding experience — smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry. Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth. Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues. Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security Redesign how onboarding gets done — you'll have real latitude t

Requisitos

Demonstrated success driving software adoption and The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.

Ref. UWG7V

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