Guest Experience Manager

Four Seasons Hotel Madrid

Madrid · Completa

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have

Requisitos

Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish. Minimum 1 year managing a medium-sized team. Must have experience in Opera. Strong leadership & organizational skills required. Excellent communication and interpersonal abilities. Foster creativity. Problem-solving and conflict-resolution skills. Skilled in active listening and providing constructive feedback to support team development. Idiomas: Español – Avanzado. Inglés – Avanzado

Ref. M5LCS

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