Customer Service Clerk - Youth or Adult

City of Houston

Houston, Texas · Full-time

POSITION OVERVIEW APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED DIVISION / SECTION: Customer Experience / Youth or Adult Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends. DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work. The Customer Service Clerk (Youth Services) will: Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming. Colla

Requisitos

Requires a high school diploma or a GED. Six months of clerical/customer service experience are required. Experience working with people of diverse backgrounds. Ability to communicate effectively orally and in writing. Experience working in a public library setting. Strong interpersonal skills and the ability to collaborate with others. Experience working with youth and families. Fluency in a foreign language is highly preferred. Proficient computer skills and working knowledge of Microsoft Office.

Ref. 3H4OY

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