Guest Services Representative

Harris County

Houston, Texas · Full-Time

Position Description Position Overview: Acts as the first point of contact for building tenants, deliveries, and visitors by providing information and directions at on-site courthouse locations, or by receiving and processing maintenance and service requests at the central customer service center. Will work with security, constables, and building staff to very courteously ensure guests have appropriate badging and credentials, or can get in touch with the folks to escort them accordingly. Job Duties: Represents the department helping with service requests, information, and directions both in person and on the phone. Interacts with elected and appointed officials, contractors, vendors, user tenants, the public, and co-workers. May work at the customer service center, assisting visitors and processing and distributing work tasks using the department's enterprise system. May work in Harris County courthouses, directing the public and visitors to the appropriate courts and floors. May operate passenger or freight elevators in court buildings to escort visitors, employees, jury panels, prisoners, or convicts, if required. Responds appropriately to fire alarms at first-floor Fire Control

Requisitos

High school diploma or GED equivalent. Four (4) years’ experience in a customer service environment is required. Post-high school education may be substituted for required experience on a year-for-year basis. Valid Texas Driver’s License and a good driving record. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Must be able to gather information and compose accurate and concise written summaries of service requests, including correct grammar and spelling. You must competently use a microcomputer, MS Office software, and be capable of learning Maintenance Service Request (MSR) software applications. Must be detail-oriented and have analytical abilities to collect, organize, and communicate information. Must be able to communicate diplomatical

Ref. 1N3OX

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