Communications Desk Operations Specialist

Spectrum

Austin, Texas · Full-time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at troubleshooting technical issues and supporting seamless business operations? Spectrum is seeking a Communications Desk Operations Specialist to analyze data, triage technical problems and facilitate communication among teams. Your expertise will help maintain reliable operations and a positive experience for our customers and internal partners. This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week. Responsibilities Monitor service queues and call volumes, develop ad hoc reports and assist with operational decision-making across Spectrum. Proactively detect and escalate outages using telemetry and communication tools, supporting partners in real time. Create and manage tickets in Spectrum’s ticketing system, collaborate with fix teams and help drive solutions. Lead or participate in Communication Desk conference bridges during critical events, providing updates to leaders and executives. Analyze customer call volume and outage trends with telemetry tools, esc

Requisitos

Associate's degree in Information Systems, Business Management or related field or equivalent work experience. 2+ years of operations experience in a Call Center, Network or IT environment OR 2+ years of technical support experience in the cable or telecommunications industry. Bachelor's degree in Information Systems, Business Management or related field or equivalent work experience. 2+ years in a 24/7 Operations Center. 2+ years troubleshooting networking gear, applications or mobile services. Technical certification such as CCNA, Security+, Network+ or A+.

Ref. U9C63

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