Customer Care Representative

BOLINGBROOK PARK DISTRICT

Bolingbrook, Illinois · Part-time

JOB SUMMARY Under the supervision of the Customer Care Manager, provide exceptional customer service while registering participants and disseminating district-wide information. Part Time Benefits Part-Time employees receive free membership to our Lifestyles Fitness Center and the Pelican Harbor water park. Part-Time employees receive 30% discount on programs and family members in their household also receive 30% off memberships & programs. Part-Time staff working 520-999.75 hours in the current year, will earn 16 hours of Personal Time Off to use in the following year. Part-Time staff who work 1000+ hours in the current year will earn 32 hours of Personal Time Off to use in the following year. Eligible for mandatory pension plan based on 1000 hours or more worked per year. Free CPR/AED training. Employee Recognition Program Employee payroll portal. EDUCATION, EXPERIENCE & TRAINING Must be at least 18 years of age High school diploma or equivalent Cash handling and customer service experience Professional phone etiquette experience Valid driver's license KNOWLEDGE, SKILLS & ABILITIES Basic computer knowledge and minimum typing speed of 40 wpm Excellent written and verbal communicati

Requisitos

Must be at least 18 years of age High school diploma or equivalent Cash handling and customer service experience Professional phone etiquette experience Valid driver's license Basic computer knowledge and minimum typing speed of 40 wpm Excellent written and verbal communication skills Attention to detail Knowledge of customer service philosophies and practices Knowledge of and skill with phone etiquette Ability to establish a positive rapport by using tact and discretion with clients, participants, visitors and staff An understanding of financial accountability and the skills to accurately handle it Working knowledge of Microsoft Office Suite of programs

Ref. GMQCI

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