Senior Premium Customer Support Specialist

DeepL

Austin, Texas · Full-time

Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler,

Requisitos

Experience in a customer-facing support role within a SaaS organization, ideally supporting Premium or Enterprise customers globally. Solid technical troubleshooting skills across areas such as product behavior, workflows, configuration, authentication, permissions, APIs, integrations and customer environments. Confidence handling customer issues end to end, including troubleshooting, escalation, coordination and follow-through. Strong written and verbal communication skills in English; additional languages are a plus. Ability to explain product functionality, technical issues and workarounds clearly to both technical and non-technical audiences. Familiarity with REST APIs and tools such as Postman. Familiarity with authentication and access management concepts in a SaaS environment, inclu

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