Family Support Specialist

BAKERRIPLEY

Austin, Texas · Full-time

As a valued member of the Capital Area Child Care Services team, you will support a dedicated and highly skilled program committed to serving families in the Capital Area (Travis County) through comprehensive child care and inclusion services, while advancing BakerRipley’s mission and regional impact. The Family Support Partner is often the first point of contact for families interested in the Child Care Services (CCS) program. This role responds to phone inquiries, email, and in‑person interactions with professionalism, clarity, and compassion. Family Support Partners ensure families receive accurate, timely information and feel supported throughout their engagement with the program. The Family Support Partner provides direct support to families throughout their eligibility period. This includes communicating eligibility requirements, receiving and reviewing required documentation, explaining program expectations, and managing provider transfers and changes in a family’s eligibility status. The role also manages new referrals to initiate child care for families in Priority Group 1 programs, including DFPS, Choices, TANF, and other direct referral sources. Family Support Partners b

Requisitos

1-3 years - Relevant work experience in a role supporting families - preferred 1-3 years - Experience working a database system - preferred 1-3 years - Experience in a hybrid work environment - preferred

Ref. VC9NS

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