Tier 1 Help Desk Technician

Verity Partners

Miami Beach, Florida

Location of work: Miami, home office location: Boca Raton. Training will be provided in the Boca Raton office, onsite work to be completed in Miami. Seeking a Tier 1 Help Desk Technician to provide IT support, serving as the first point of contact for troubleshooting hardware, software, and network issues via phone, email, or chat. Skill set needed is to resolve basic technical problems (e.g., password resets, connectivity), document, prioritize, and/or escalate complex issues. Key Responsibilities Customer Support: Acting as the initial point of contact for technical support requests. Troubleshooting: Utilizing knowledge bases and diagnostic tools to resolve basic hardware, software, and peripheral issues. Ticket Management: Documenting, logging, tracking, and closing support tickets. Account Maintenance: Performing password resets and user account management. Escalation: Identifying and escalating complex, unresolved issues to next level support. User Setup: Assisting with workstation setup, software installations, and peripheral configuration. Qualifications Education: Associate degree in IT, or equivalent experience/certifications. Experience: Customer service and IT support ex

Requisitos

Associate degree in IT, or equivalent experience/certifications. Customer service and IT support experience. Familiarity with Windows/MAC OS, basic networking (VPN, Wi-Fi), and MS Office. Strong communication, active listening, patience, and customer-focused problem-solving.

Ref. 8E3XQ

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