Auto Body Shop Secretary

AutoResQ

Miami, Florida · Full-time

We are seeking a highly organized and professional Auto Body Shop Secretary to serve as the face of our front office. This role is critical in ensuring a seamless experience for our clients, from the initial intake to the final vehicle delivery. The ideal candidate will bridge the gap between customers, insurance adjusters, and our technicians, maintaining a steady flow of communication and administrative precision. **bilingual is required - Spanish and English Key Responsibilities Customer Experience & Intake Greet customers warmly and manage the initial vehicle check-in process. Implement and oversee intake workflow for vehicles promptly. Answer phone systems, schedule estimate appointments, and provide status updates to clients. Administrative & Insurance Coordination Organize and maintain digital and physical customer files, ensuring all repair authorizations and insurance documents are signed. Liaise with insurance companies to verify coverage, submit supplements, and track payment status. Process invoices, collect deductibles, and manage daily bookkeeping tasks. Shop Operations Support Maintain the daily task checklist for the front office and coordinate with technicians to t

Requisitos

Experience: 1–2 years of administrative experience, preferably in the automotive or insurance industry. Tech Savvy: Proficiency in shop management software CCC, CRM systems, and excel. Communication: Exceptional verbal and written communication skills with a focus on professional etiquette. Organization: Ability to multi-task in a fast-paced environment while maintaining high attention to detail. Knowledge: Basic understanding of collision repair processes or luxury vehicle standards is a plus. Skills & Competencies Strong problem-solving abilities and a calm demeanor under pressure. Reliability and a commitment to a standardized workflow. Positive, "can-do" attitude. Bilingual is required - Spanish and English

Ref. NIEBH

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