Front Desk Agent

Relux at Westchase

Houston, Texas · Part-time Full-time

Overview 中国城酒店式公寓前台客服 -中英文流利，沟通能力强，责任心强 -能够使用 Microsoft Word， Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面，电话以及邮件沟通的能力和礼仪 -良好的沟通能力，表达能力，理解能力和学习能力 一周4-5天 Relux at Westchase is a small business in Houston, TX. We are professional, agile and professional. Our work environment includes: Modern office setting Growth opportunities Front Desk Agent Duties: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues promptly and effectively - Process payments and maintain accurate records - Assist with night audit duties as needed - Maintain cleanliness and organization of the front desk area Skills: - Excellent guest relations skills with a strong focus on hospitality - Proficient in operating phone systems and handling multiple calls simultaneously - Knowledge of front desk operations and customer service principles - Strong organizational and time management skills - Ability to handle difficult situations with patience and profes

Requisitos

-中英文流利，沟通能力强，责任心强 -能够使用 Microsoft Word， Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面，电话以及邮件沟通的能力和礼仪 -良好的沟通能力，表达能力，理解能力和学习能力 -Excellent guest relations skills with a strong focus on hospitality -Proficient in operating phone systems and handling multiple calls simultaneously -Knowledge of front desk operations and customer service principles -Strong organizational and time management skills -Ability to handle difficult situations with patience and professionalism -Familiarity with hospitality management software is a plus -Billingual in Chinese & English required

Ref. BESHC

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