Assistant, Financial Aid

Houston Community College

Houston, Texas

JOB SUMMARY The Financial Aid Assistant is responsible for general financial aid customer service by answering calls, emails, chats, and other inquiries. Processes online forms and conducts quality assurance of reported and submitted information. Assists students at a campus location if needed. ESSENTIAL FUNCTIONS Serve as primary Customer Service Representative to promote and ensure student access, success and to promote customer satisfaction. Perform document tracking to better serve students. Collect, manage and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc. ). Analyzes and interprets federal, state and institutional regulations and policies to assist students with the application for Federal, State and Institutional funds. Communicate orally and, in writing, with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of fees. Respond to student questions and inquiries by answering calls, emails, online chats, and submissions to the Student Resolution Center. Process online form submissions, including performing quality

Requisitos

High school diploma/GED required Associate’s degree preferred Minimum 1 year working in a financial aid office preferred Valid Texas Driver License MS Office Programs Knowledge of PeopleSoft Budget Management

Ref. Y9ZSA

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