Business Center Representative - Part time

HEB

Alice, Texas · Part-time

Responsibilities: Job Summary: As a Business Center Representative, you'll provide superior customer service and perform accurate, efficient tasks related to Business Center services. Key Responsibilities & Essential Functions: Customer Service: Provides superior customer service with etiquette and a positive attitude Answers phone calls appropriately; handles customer concerns and complaints Researches discrepancies; assists with Customer inquiries Uses knowledge and suggestive selling techniques to build department / Store sales Cash Handling / Compliance: Facilitates all Business Center services Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services Complies with H-E-B security / confidentiality guidelines Conducts transactions on the H-E-B POS System Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable Applies understanding and urgency of recall processes The responsibilities and essential functions outlined above describe the general nature and level of work assigne

Requisitos

Experience as a Checker (preferred) - Preferred Ability to handle multiple, concurrent tasks; attention to detail (sometimes during stressful situations) - Required Communication skills - Required Strong customer service skills - Required PC skills, including Outlook (email) and Intranet navigation - Required Ability to remain composed in stressful situations - Required Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks - Required Ability to work with Partners and customers and stay attentive to their needs / concerns - Required HS Diploma or GED or equivalent - Required Completion of Alcohol Seller's Training 9AST) - Required Completion of Money Service Business (MSB) training - Required Work in a fast-paced, demanding environment that requir

Ref. 2FDO6

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