Outreach Specialist

Elevance Health

Walnut Creek, California

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The ideal candidate will need to reside in one of these California counties: San Francisco, Santa Clara, or Sacramento (lower region). Work Schedule: Monday - Friday; 8:30a - 5:00p PST The Outreach Specialist will be responsible for serving as the initial and main point of Field contact between the Company and current and potential members. How you will make an impact: Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures. Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.

Requisitos

Requires HS Diploma or equivalent and a minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background. Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred. Community Health Worker Certification is strongly preferred.

Ref. AW64X

Info
-- / --
Info

Arrastra un PDF aquí, pega una URL o toca para seleccionar un archivo