Administrative Assistant- IL- Admissions

Midwestern University

Downers Grove, Illinois · Full-time

Summary The Administrative Assistant provides front‑line reception and administrative support to the Office of Admissions, ensuring a welcoming environment and efficient daily operations. Reporting to the Associate Director of Admissions, this role manages reception coverage, phone and email communication, mail distribution, scheduling support, and CRM data entry. The Administrative Assistant assists with interview‑day logistics, visitor services, and departmental social media efforts, contributing to a positive and student‑centered admissions experience. The Administrative Assistant will provide support across reception, events, mail services, and overall office operations. Essential Duties and Responsibilities Front Desk, Customer Service and Communication Provide courteous and professional customer service to visitors, applicants, students, faculty, staff, and the general public. Serve as primary reception and telephone support, including high‑volume phone interactions with prospective students; route inquiries appropriately. Monitor and triage the General Admissions email inbox, ensuring timely, accurate communication. Support outgoing correspondence, confirmations, and general

Requisitos

A high school diploma or GED and 1–2 years of administrative support experience are required, along with strong customer service skills. An associate degree, certificate program, or 3–5 years of related experience is preferred. Experience in higher education, admissions operations, or a professional office environment is also preferred. Strong customer service, clear written and verbal communication, and the ability to work effectively as part of a team are essential. Must be able to demonstrate excellent written and verbal communication abilities, strong attention to detail, and a high degree of accuracy. The position requires reliability, the ability to multi‑task in a fast‑paced environment, and consistent professionalism when interacting with applicants, faculty, staff, and students. E

Ref. YNWRA

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