Public Safety Communications Operator

City of Round Rock

Round Rock, Texas · Full-Time

Under general supervision the Public Safety Communications Operator provides police, fire and animal control response to the public, as well as, non-emergency assistance to citizens as well as interdepartmental and outside agency members. Posted range is the starting salary. Pay rate offered is based on experience. Examples of Duties Shift work in a 24-hour operation, to include working weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions of individuals; transfer calls to other agencies or departments when necessary; exhibit proper use of 911 system, including text-to-911 ; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to public safety personnel in written format. Listens to calling parties while typing information into dispatch system and listening for updates from other communication personnel. Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel

Requisitos

High School Diploma or equivalent. One (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher, preference if currently holding a Texas Public Safety Communications License OR Two (2) years general work experience. Preferred experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management. Experience with Microsoft Word, Excel and Outlook. Required to have or obtain TCIC Full Access certification within 6 months of hire. Must have completed Criminal Justice Information Services (CJIS) Training upon hire. Required to complete 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License within one (1) year of employment. Required to obtain CPR cer

Ref. VSZ6Y

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