Customer Service Representative

Schiller Americas, Inc.

Doral, Florida · Full-time

Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong customer support mindset, and the ability to handle diverse client inquiries with professionalism and efficiency. As a Customer Service Representative, you will serve as the primary point of contact for customers, providing timely assistance, resolving issues, and ensuring a positive experience that fosters customer loyalty. This role offers an opportunity to develop your interpersonal skills while contributing to the overall success of our client services department. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and effective communication. Provide exceptional customer support by addressing concerns, troubleshooting issues, and offering appropriate solutions. Resolve product or service issues in a timely and professional manner Provide accurate information about products, services, and policies Process orders, forms, applications, and requests Keep Service Department device calibrations up-to-date Maintain detailed records of customer interactions

Requisitos

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) Proven customer service experience Strong verbal and written communication skills Bilingual (English and Spanish) Ability to multitask and manage time effectively Intermediate computer skills and familiarity with CRM software Problem-solving and conflict resolution skills Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; basic computer skills are essential. Ability to analyze situations quickly and provide appropriate solutions while maintaining a positive attitude.

Ref. MUZ7T

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