Front Office Admin / Customer Service Representative

Mac Rod Collision

Houston, Texas · Full-time

Phone and Front Desk Procedure Job Overview The Front Office Admin / Customer Service Representative is responsible for creating aprofessional and organized customer experience from first contact through vehicle delivery. This position supports customer check-in, CCC ONEfile management, phone and email communication, payment coordination, final file review, and front-office organization. Responsibilities: Customer Service Expectations You will serve as the primary point of contact for our customers and must be friendly and professional. Answer incoming calls professionally and assist or route calls appropriately. Maintain a calm, polite, and helpful attitude in person, on the phone, and by email. Protect customer confidence by communicating clearly and professionally at all times. You will be responsible for registering the customer using the iPad (confirming the customer's name, phone number, email address, physical address, insurance provider, claim number, vehicle information, and details regarding the deductible or payment, as applicable). Use the CCC ONE mobile app to complete drop-off documentation. Capture VIN and odometer information. Take photos of all four corners and poi

Requisitos

N/A

Ref. HL8RC

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