Customer Service/Administration

W. R. Meadows

Benicia, California · Full-time

JOB SUMMARY: Receive telephone and email requests for quotations, orders, and lead times from customers. Acknowledge orders, prepare quotations from prevailing price lists, write orders, advise customers of order substitutions and back orders, and relay other pertinent order information to customers. ESSENTIAL JOB DUTIES: Answer telephones and electronic inquiries about purchase orders, shipping documents, and order status. Provide information or electronic mail responses to customers, prospects, and intra-company personnel Perform duties with outside salesmen where customer contact is a prime responsibility Process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters Co-ordinates with other departments in handling purchase orders and providing service to customers. Process incoming purchase orders, including writing, pricing, and shipment tracking Act as customer liaison between accounting, shipping, production, sales, and management. Also act as liaison between outside sales, distributors, contractors, architects and engineers Provide knowledgeable and accurate technical service related to, but not li

Requisitos

High School diploma or equivalent required. Sales experience in the related industry is a plus.

Ref. 0RP5L

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