Member Services/Front Desk

YMCA OF GREATER HOUSTON

Houston, Texas · Part-time

Position Summary: Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our commitment to youth development, healthy living and social responsibility. Essential Functions: Promotes and incorporates the YMCA five core values into all activities. Answers inquiries and provides information on YMCA membership and programs. Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention. Builds relationships with members; helps members connect with one another and the YMCA. Responds to and resolves members concerns. Enrolls new members and processes membership applications. Registers members and participants in classes and programs. Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships. Administrative duties delegated from the Member Services Director. Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compl

Requisitos

Certifications required within 30 days of hire: CPR/AED, and First Aid. Excellent interpersonal and problem solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Basic knowledge of computers. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry ou

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