Support Engineer - L2

Zello

Austin, Texas · Full-time

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. Overview The Support Engineer provides second-level technical support, bridging the gap between the Product Advocate (L1) team and Engineering. You will investigate advanced technical issues—including app-level, network, and API integrations—working directly with e

Requisitos

3–5 years of technical support or related experience in a SaaS or communications technology company. Strong understanding of APIs, networking fundamentals, and mobile platforms (Android/iOS). Proficiency in reading and interpreting logs, JSON, and basic scripting. Excellent written and verbal communication skills. Customer-first mindset with attention to clarity and accuracy.

Ref. A921T

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