Customer Support Specialist

Plasmidsaurus

San Francisco, California · Full-time

About Plasmidsaurus Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists. We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks. Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery. Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world’s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before. Plasmidsaurus does not just provide DNA sequencing—we deliver exceptional support to the scientist

Requisitos

1-2 years previous experience in customer service or client support, working in a support, help desk, or client facing role. Strong analytical and problem-solving skills. Excellent written and verbal communication and customer service skills with a proactive, solutions-oriented mindset. Ability to work independently and collaboratively in a fast-paced startup environment. Experience with ticketing services like Service Hub, Zendesk or Service Cloud, and experience with Phone Queue systems. Extensive experience with HubSpot, Salesforce, or other CRM systems is a plus. Preferred 4-year degree in Biological Sciences or similar, preferred. Contributed the development of training documentation. Experience in Biotech, Medtech, or Healthtech. Familiarity with bioinformatics tools and NGS data ana

Ref. ORH4U

Info
-- / --
Info

Arrastra un PDF aquí, pega una URL o toca para seleccionar un archivo