Concierge, Day Shift

Sunshine Retirement Living Llc

Austin, Texas · Part-time

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned. Staff the reception desk continuously during assigned period Arranges coverage of reception desk during break and lunch periods Graciously greets all visitors and politely assists them as necessary Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities) Maintains a clean and safe workspace, community entrance, lobby, and hydration station Prepares refreshments and pours coffee in the dining room during mealtimes as needed Sort and direct mail to managers, residents, or forwarding to family as needed Help organize guest meal counts and record coupons and/or payment from residents (independent living communities) Promptly and courteously answers telephone, directing incoming communications to

Requisitos

Must be 18 years of age Ability to work with little supervision and maintain a high level of performance and customer service Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff Meet state related requirements (if applicable to position) Ability to work in a team setting and be a team player Maintain a positive, respectful, and professional approach with coworkers and residents Ability to keep all business and operations information confidential Possess organizational skills and ability to problem solve Possess excellent customer service and public relations skills Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards Ability to periodically move abou

Ref. L3JUG

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