Customer Advocate

Sensi.AI

Austin, Texas · Full-time

Join Our Mission at Sensi.AI At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we are redefining the future of caregiving. Our technology helps monitor seniors’ wellbeing in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis that enable more proactive and effective care. If you are passionate about helping people, thrive in fast-paced environments, and want to make a meaningful impact at a mission-driven startup, we would love to meet you. About the Role As a Customer Advocate at Sensi, you will be on the front lines of the customer experience. You will support clients across phone, email, and chat, helping answer questions, resolve issues, and ensure every interaction leaves customers feeling heard, supported, and confident in our team. This role is ideal for someone with a great attitude, strong communication skills, and a true customer-first mindset. We are looking for someone who is proactive, dependable, calm under pressure, and not afraid to go above and beyond for customers and teammates. This is a startup environment, so succe

Requisitos

2+ years of experience in a customer-facing role, such as customer support, customer service, hospitality, call center, account coordination, or a similar environment Excellent verbal and written communication skills in English Strong phone presence and confidence speaking with customers in real time Proven ability to manage challenging conversations with professionalism, empathy, and composure A positive, can-do attitude and a genuine desire to help people Highly organized and able to manage multiple conversations and tasks across calls, emails, and chat A self-starter who takes initiative, follows through, and is comfortable working independently Comfortable in a fast-paced startup environment where priorities can shift quickly Able to learn new tools, systems, and product knowledge quic

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