Ambulatory Services Rep II

Texas Children's Hospital

Austin, Texas · Full-time

We’re searching for an Ambulatory Services Rep II, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications. Think you’ve got what it takes? Job Duties & Responsibilities Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending. Performs patient registration procedures per department process. May ensure patient is oriented to the virtual visit process and has all te

Requisitos

Required H.S. Diploma or GED Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Ref. FYZ9K

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