Concierge Customer Service Agent

Aroma360

Miami, Florida · Full-time

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build long-term relationships to ensure satisfaction. They guide customers post-sale, provide expert advice, and proactively resolve issues. Skilled in handling delicate situations, they prevent order cancellations and maintain loyalty. Key responsibilities: Building strong relationships with our customers by providing exceptional customer service that exceeds their expectations. Listening attentively to customer needs and addressing their concerns in a timely and professional manner. Retaining cus

Requisitos

Experience: Proven experience in customer service, client retention, sales, and/or client-facing roles, ideally in a high-end or luxury environment. Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive conversations with diplomacy. Problem-solving: Strong critical thinking skills and the ability to address customer issues effectively. Attention to Detail: High level of attention to detail, ensuring all customer inquiries are handled with precision and care. Relationship Building: Ability to establish and maintain long-term relationships with high-value clients. Adaptability: Ability to manage multiple tasks simultaneously and adapt to changing customer needs in a fast-paced environment. Must-Have Skills: Knowledge of CRM systems, pre

Ref. MHUBK

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