Part-Time Customer Service Representative

Moody Bible Institute

Chicago, Illinois · Part-Time

The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors including skills, experience, qualifications, internal equity, and other job-related considerations. Part-time benefits include a retirement savings plan, education discounts, and publishing discounts. What You Will Be Doing: Under the direct supervision of the Manager of Customer Service, to take personal responsibility for caring for the needs of Moody Bible Institute customers making contact through the Customer Service Center (CSC). Provide service to the customers by processing their requests in CSC or by routing the customers, or their information to the proper departments. CSC is the entry point for customers coming into MBI on seven main phone numbers and email addresses. We strive to meet the needs of our customers quickly and accurately via multiple computer systems. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Be responsible for the proactive encouragement of all members of the CSC staff, which includes being present, prepared, and availab

Requisitos

High School Diploma or Equivalent Must have excellent phone and email presence Be a good communicator Enjoys serving customers at a fast pace Ability to multi-task caring for phone and email requests Ability to utilize various computer systems to place orders Must be accurate, have a mind for details, and the ability to thrive under pressure Able to work in the U.S. legally without sponsorship One or more years of Customer Service Experience

Ref. 0R7O9

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