Customer Service Representative I Transit Store

Capital Metro

Austin, Texas · Part-time

WHO WE'RE LOOKING FOR This part-time role is scheduled for approximately 30 hours per week. Monday through Friday, typically from 10:00 a.m. to 4:00 p.m. The Transit Store Customer Service Representative-Transit Store reports directly to the Supervisor, Transit Store. This position is responsible for in-person retail cashier sales and customer service functions within the CapMetro Transit Store. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. Perform as a retail sales cashier: Educate and assist customers with purchases of bus and rail passes, Reduced Fare ID cards (RDIF), MetroAccess cards, and retail merchandise. Conduct retail sales transactions. Adhere to strict sales and inventory procedures and controls - including accuracy of sales transactions, reconciliation of sales to inventory and daily register closeouts, and adherence to performance expectations specific to the Transit Store staff. Issue approved Reduced Fare ID cards, including entry of data into the RFID database, taking ID photos, and producing the finis

Requisitos

High school diploma or GED required. Two (2) years of progressively responsible customer service experience in a retail in-person sales environment preferred, with at least one (1) of those years serving in the regular capacity as a cashier. Bilingual (English/Spanish) preferred. Knowledge, Skills and Abilities: Knowledge of the Austin Street system and a working knowledge of CapMetro services, with significant personal riding experience on CapMetro services strongly preferred. Skill in reading and interpreting maps and directions. Skill as a retail cashier, with experience making sales transactions at a cash register or point-of-sale system. Ability to operate and navigate a digital mobile device with IOS and Android systems. Ability to communicate and interact effectively with a wide ran

Ref. XDMAW

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