Customer Service Representative: Property Tax Specialist I

Williamson County

Georgetown, Texas · Full-time

JOB SUMMARY Reporting directly to the Property Tax Manager, responsible for processing tax related transactions and providing customer service to the general public. EXAMPLES OF WORK PERFORMED Processes property tax transactions and general provides customer service Resolves inquiries from the public regarding property tax matters Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures Prepares and issues tax certificates Processes mail and walk-in motor vehicle registration renewals Processes and prepares mail to scan to the remittance processor Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing Researches and processes returned mail including updating the Williamson Central Appraisal District of new information Processes ownership changes and produces invoices when necessary Maintain historical records using records retention guidelines Take phone calls during high call volume and for escalated issues Assists with over sixty-five (65) and disability tax exemptions Performs registration renewals during high customer traffic Attends

Requisitos

High school diploma or equivalent. Two (2) years of experience in customer service and cash handling in a fast-paced environment. Two (2) years of basic computer navigation experience. Preferred: Bilingual (English/Spanish). One (1) year of property tax and/or motor vehicle experience. One (1) year of call center or information services experience.

Ref. CR243

Info
-- / --
Info

Arrastra un PDF aquí, pega una URL o toca para seleccionar un archivo