Registrar - Patient Access (Part Time, Days)

Nicklaus Children's Hospital

Miami, Florida · Part Time

Job Summary Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required. Job Specific Duties Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act). Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physician as appropriate. Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication. Interviews patients/families to obtain demographic, third party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients. Verifies third party payer information via the web or telephone. Obtains appropriate authorization for Health System and physician services. Documents all activities in the collection notes

Requisitos

One year of customer service experience. High School education or equivalent preferred. Fluent in Spanish strongly preferred. Basic proficiency in Word, Excel, and Outlook. One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred. Able to communicate effectively in English both verbally and in writing in a clear and concise manner. Able to accurately enter and interpret data. Able to adapt and react calmly under stressful conditions. Able to relate cooperatively and constructively with customers and co-workers. Able to serve customers with courtesy and respect. Able to maintain confidentiality of sensitive information. Able to follow complex written and/or verbal instructions to solve problems. Able to establish necessary profes

Ref. FDTSC

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